Resetting a Forgotten Password

I've Forgotten my Password/My Password Isn't Working

• On the Login screen, select Forgot Password?:

• On the next screen, enter your Email Address and press Recover Password
• You will receive an email within 5 minutes:
  

   

  Hi Name

  A password reset request has been received for https://portal.rhythmtime.franscape.io, please click the link below to continue and a new password will be emailed to you.

  https://portal.rhythmtime.franscape.io/reset-password/LMOuFp6vbl8T1VFnbDd9jCbpIEtv

  If prompted, please enter the password reset token:

   Fp6vZbl8T1VFnbDdH9jCGbpI 

  This token is valid for 24 hours, if this action was not taken by you, please ignore this email.

  Kind regards,

• Following the instructions in the email, click on the long link

• This will take you to the Password Rest Page:

• Enter your Email Address
• The Reset Token should already be present. If it isn't, copy and paste it from the email you received
• Enter your New Password
• Confirm your New Password
• Click Reset Password

Once your password has successfully been reset, select Back to Login and log in with your new password.